Refund policy

Donna Return Policy

Thank you for shopping with Donna. We want you to love your purchase. If for any reason you’re not completely satisfied, we offer a simple 5-day return window from the date you receive your item.

Return Window

  • You have 5 calendar days from the delivery date to initiate a return.
  • The item must be received by us within 14 days of initiating the return.

Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact and included.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number) is required.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale, clearance, or discounted items
  • Gift cards
  • Items that have been altered, washed, or show signs of use

How to Initiate a Return

  1. Contact our us at returns@donnastore.com within 5 days of delivery.
  2. Include your order number, item details, and reason for return.
  3. Once approved, you will receive an email explaining the return shipping instructions.
  4. Ship the item back to the address provided in the email (we recommend using a trackable shipping method).

Refunds

  • Once we receive and inspect your return, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error (in which case we will provide a refund).

Defective or Incorrect Items

If you received a defective, damaged, or wrong item, please contact us immediately at returns@donnastore.com. We will cover the return shipping and send a replacement or issue a full refund (including original shipping) at no extra cost.

Exchanges

We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired size/colour/style.

Important Notes

  • Donna reserves the right to deny returns that do not meet our policy requirements.
  • All returns are subject to inspection upon receipt.

For any questions about our return policy, please reach out to support@donnastore.com.

Thank you for choosing Donna — we truly appreciate your support!


This policy is ready to use on your website, in your order confirmation emails, or packaging inserts. Let me know if you’d like any adjustments (e.g., more generous terms, specific contact details, or to add it to a document format).